Frequently Asked Questions
Find answers to common questions about our plants and services
How do I know if my plant needs water?
The best way is to check the top inch of soil; if it feels dry to the touch, it is time to water. Most plants prefer consistent moisture without being waterlogged.
Do you ship live plants during the winter?
Yes, we use specialized thermal packaging and heat packs during colder months to ensure your plants arrive healthy and frost-free.
What should I do if my plant arrives damaged?
Please take a photo of the plant and the packaging immediately and contact our support team within 48 hours for a replacement or refund.
Are your plants safe for pets?
We offer a wide variety of pet-friendly options. Please check the 'Pet Safe' badge on individual product pages before purchasing.
Do I need to repot my plant immediately after delivery?
We recommend waiting 2-4 weeks to allow your plant to acclimate to its new environment before the stress of repotting.
Do you provide plant care instructions?
Every Bonnie Plant comes with a digital care guide tailored to its specific light, water, and humidity requirements.